Contact Us

Last updated: July 11, 2026

Store Service Note

For this store version, support can respond more accurately when the first message explains whether the request concerns an order, delivery, return, payment, product information, privacy right, or policy question.

Good Molecules provides customer support for orders, product questions, shipping updates, damaged or not-as-described item reports, payment questions, returns, privacy requests, and policy questions. This page explains what information to include so support can review the request clearly and respond with the right next step.

Before You Contact Us

• For order questions, include your order number and the email used at checkout.
• For shipping questions, include the tracking number if one has been provided.
• For damaged, defective, incorrect, or not-as-described items, include clear photos or video of the item and packaging.
• For privacy requests, clearly describe the right you want to exercise and provide enough information for verification.

Response Time

We try to respond as soon as reasonably possible. Response times may be longer during holidays, high-volume periods, carrier investigations, payment reviews, or when additional evidence is required.

Return and Refund Requests

Refund or return requests must follow the Refund Policy and must be sent within 30 days of delivery. No-reason returns and change-of-mind returns are not supported.

Official Communication

Customers should use the contact details on this page for official support. Messages sent to unrelated social accounts, advertising comments, review platforms, or third-party websites may not be treated as formal support requests.

Customer Support

Website: phliru.shop
Email: support@phliru.shop
Mailing address: 111 East 5th Street, Vancouver, British Columbia, V5T 4L1, Canada